TELEPHONING IN BUSINESS ENGLISH

B.L.C – KEY PHRASES

Good morning, this is Paqui. May I help you?
Can I ask who’s calling, please?

Just a moment, please. I'll put you through.
Hang on, I’ll put you through
Can you hold the line/on a moment, please? I’ll see If he’s/she’s in his/her office

I’m afraid he’s/she’s speaking on the other line
I'm sorry, the line's busy / engaged.
I'm afraid she's not in the office today.
I'm afraid he's/she’s away on business

Would you like to call back later?
Would you like her/him to call you back?
Would you like to leave him/her a message?

Could I take your name again, please?
Could you spell that for me, please?
Could you speak more slowly, please?
Sorry, I didn't catch that. Can you repeat, please?
I'll give him/her the message as soon as possible.

Thank you very much for your help
I look forward to hearing from you soon.
You're welcome. Bye.